Snarky comments and rude behavior

Development of a measure of student incivility in business schools and its impact on faculty

Authors

Keywords:

student incivility, faculty self-efficacy, faculty burnout, faculty mental health, Prevalence of Student Incivility Questionnaire

Abstract

Student incivility encompasses behaviors that are disruptive to the instructor or students, deflate an instructor’s motivation, or harm the learning environment.  A framework and measure to detect the occurrence of student incivility in business schools are developed and validated. The Prevalence of Student Incivility Questionnaire (PSIQ) is used to test the effect of the occurrence of student incivility on faculty job satisfaction, burnout, and mental health. Analysis demonstrates these direct effects are mediated by faculty self-efficacy. Overall, results indicate that some types of uncivil student behaviors are more common than others and have varying emotional impacts on faculty.

Author Biographies

  • Lindsey Gibson, University of Utah

    Associate Professor (Lecturer)

    University of Utah

    David Eccles School of Business

    Department of Management

  • Attila Pohlmann, Universidad San Francisco de Quito

    Professor in Marketing

    Universidad San Francisco de Quito

    Business School

    Department of Marketing

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Published

2024-04-17

How to Cite

Gibson, L., & Pohlmann, A. (2024). Snarky comments and rude behavior: Development of a measure of student incivility in business schools and its impact on faculty. Journal of Research In Business Education, 64(1). https://jrbe.nbea.org/index.php/jrbe/article/view/101

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